Bungle Bungle Guided Tours

CANCELLATION POLICY

DAY SCENIC FLIGHTS / TOURS
Within 24 hours or less of departure: NON-REFUNDABLE
24 hours to 7 days prior to departure: 20% administration fee will be charged per booking

OVERNIGHT TOUR PACKAGES
Within 7 days or less of departure: NON-REFUNDABLE
8 days to 14 days prior to departure: 50% of booking will be retained
15 days to 30 days prior to departure: 20% of booking will be retained
Cancellations must be advised in writing.

COVID POLICY
Our Standard cancellation policy remains in place however if guests are unable to travel due to Government border closures or travel restrictions that restrict the client from entering the Kimberley at the time of travel we will offer to amend the travel dates (at rate booked) or cancel without fee.

We strongly recommend that all customers take out travel insurance. In the event of a tour being cancelled by us customers will be entitled to a full refund without penalty.

CHILD AGE / INFANT POLICY | Infants are classified as 0-2 years and may travel free of charge. Please note that a limited number of infants can travel per aircraft and must be seated on their parent’s lap. Children are classified as 3-12 years of age inclusive and must be accompanied by an adult on tours. Child car-seats are not provided on the tour bus.

PAYMENT CONDITIONS | To confirm your reservation full payment must be made unless you have an existing account with us. All existing accounts are strictly 14 days. Payment can be made via credit card bank deposit or cash. AMEX cards will attract a 2% surcharge.

MINIMUM NUMBERS | A minimum of 2 passengers or the equivalent cost is required to confirm a tour booking unless the tour is already confirmed to run. Please call our reservations team to check availability for one passenger. All overnight accommodation package rates are Twin Share Single Supplement prices are available.

CHECK IN TIME | Passengers must be at the tour departure point 30 minutes prior to scheduled departure time.

PICK UP/ DROP OFF | Complimentary pick up/drop-offs are available for Brochure Scenic Flights/Tours which depart Kununurra with Aviair. Pick up will be 45 minutes prior to flight departure and available from all Hotels Motels and Caravan Parks within Kununurra Township. Please advise at the time of booking if you require a pickup or call Aviair office directly on (08) 9166 9300 no later than 3pm the day prior to departure.

COMMENTARY | All scenic flights and tours include personalised commentary by the pilot/tour guide. All tours and safety briefings are conducted in English.

FITNESS LEVEL AND MEDICAL CONDITIONS | Please advise us no later than the day prior to departure if you have any medical conditions which may affect you completing the guided walks.
Please make yourself aware of the fitness levels required to complete the walks this is available on our website www.bbgt.com.au under each tour option.

The tour guide on the day has the right to refuse a passenger to join the guided walk if they do not deem them fit and able to do the selected walk. Please call our reservation staff to discuss fitness levels and walk difficulties if you have any concerns.

SEAT WEIGHT LIMIT | The maximum seat weight limit on the Robinson R44 & R66 helicopter is 136kg. The maximum seat weight limit on the GA8 Airvan is 132kg. Please check with Reservations which aircraft is running on the day of the tour.

CUSTOMER WEIGHT | Customer and approximate hand baggage weights must be provided to us at the time of booking. All customers and baggage will be weighed prior to tour departure for safety and operational reasons. The airline reserves the right to deny carriage to customers who provide weight information that is inaccurate by more than 15% in which case any fare paid will be forfeit.

VALIDITY OF RATES | Prices quoted are subject to change. All prices are in Australian dollars ($AUD). Tours paid for in full are protected from price increases. In the event of Bungle Bungle Guided Tours introducing a special offer or rates that are discounted against the adult fare retrospective refunds will not be permitted.

DISABLED PASSENGERS | Please advise the level of assistance required with a minimum of 48 hours prior to departure time. Staff are not permitted to lift any passengers.

PERSONAL ITEMS | All care is taken but no liability is accepted for damage to personal items. Prior to leaving the bus plane or cabin customers should ensure they have all personal belongings with them. For lost property enquiries please contact our head office in Kununurra on (08) 9168 2213.

CAMERAS - HELICOPTER FLIGHTS | Cameras and phones must have a lanyard/wrist strap. Tablets and iPads are not permitted onboard.

SEASONALITY | Our tours operate from April to September. The start and end of the scheduled season may vary.
 
LUGGAGE RESTRICTIONS

DAY TOURS
Maximum 5kg hand luggage permitted. We recommend bringing a hat camera refillable water bottle sunscreen sunglasses and wearing sturdy walking shoes (no leather soles) light cotton & sun-protective clothing.

OVERNIGHT PACKAGES
Maximum 8kg per person allowed - preferably a soft carry bag consisting of a hat sunscreen sunglasses sturdy walking shoes (no leather soles) camera & charger sun-protective clothing warm clothing for the cool nights (May-August) swimwear for the pool additional toiletries and personal items insect repellant small pocket torch and refillable water bottle.

GOVERNMENT CHARGES | Our prices are fully inclusive of all government environmental and airport levies.

NATIONAL PARK FEES | National Park Fees are included in all Bungle Bungle Guided Tour packages.
Fly/Drive License Fees: $33.00 per Adult and $16.50 per Child
Park Camping Fees: $17.60 per Adult and $8.80 per Child
(fees subject to change without notice)

Self-driving guests are required to pay entry fees on arrival into the national park at the Visitor Information Centre. Please see fee schedule on www.dpaw.wa.gov.au

ITINERARIES | Whilst it is our intention to deliver the itinerary of your choice unforeseen circumstances such as the nature of the terrain unseasonable weather national park area closures and so on travelling conditions may be affected and therefore make it necessary to alter touring with little or no notice.

FUEL SURCHARGE | In the event of significant upward movement in the cost of aviation fuel we reserve the right to introduce a fuel surcharge. This shall be advised in writing no less than two months prior to its commencement and will be additionally advised at the time of booking confirmation.

CUSTOMER INFORMATION & PRIVACY | We require customer information for all reservations that we accept including full passenger name passenger weight contact telephone number and email address. Passenger information will be retained by us in accordance with our Privacy Policy which may be viewed on our Privacy Policy page on our website. We require passenger contact information to allow us to make contact with passengers in the event of occurrences including but not limited to adverse weather conditions on the rare occasion that a tour time may be rescheduled or in the event that personal property has been left behind after a tour.

For more information please visit our website www.bbgt.com.au